How to complain
Email a complaint to info@atexpro2025.com or post it to AtexPro 2025 Kft., Szabadság utca 2/A, 8151 Szabadbattyán, Hungary. Office visits are by appointment at Bakony utca 4, 8000 Székesfehérvár. Include sufficient transaction details and supporting documents.
Handling and retention
Written consumer complaints are generally answered substantively, in writing and in a verifiable manner, within 30 days. Rejections must be reasoned. Consumer complaint records and copies of responses must be retained for five years.
Out-of-court dispute resolution
Fejér County Conciliation Board (Fejér Vármegyei Békéltető Testület): Hosszúsétatér 4–6, 8000 Székesfehérvár; email bekeltetes@fmkik.hu; phone +36 22 510-310; bekeltetesfejer.hu. Jurisdiction and alternative bodies depend on applicable law. Consumers may also contact the competent authority or courts.
The former EU ODR platform was discontinued on 20 July 2025.